I'm trying to monitor subtasks in a sprint. I want to see accumlated count of subtasks status open vs closed. The closest solution I found is to use created vs resolved chart. It works but it has an issue. Because many subtasks are created before a sprint, if I choose the chart days from sprint star One idea I have in mind: Limit the status to Open, In Progress, Done, Closed and handle the deployment/release over JIRA build-in versioning. If a problem occures on production, a bug ticket must be opened. Otherwise I don't see a chance since the versioning/releasing of JIRA 6.4 does not seem to include status columns by itself. Go to the documentation for project-level roadmaps in Jira Software. Jira Software admins may be familiar with an issue’s Resolution field. This field is set when an issue is moved from the “In Progress” to “Done” status, after which Jira Software considers the issue complete. This behavior is automatically configured as part of 1 accepted. That will show all issues resolved in the month of June. Thank you for the suggestion. But even i want to filter the resolution field also based on time frame. Project = ABC and Resolution is not empty during ("2020/06/01", "2020/06/30") and Resolved >= 2020-06-01 and Resolved <= 2020-06-30. Automation rule – Auto-close after being resolved for 3 business days. Your IT service project includes an automation rule that auto-closes requests after they have been resolved for three business days. This rule transitions a service request from Resolved to Closed when the above SLA is breached. You can disable or edit this rule by . In JIRA, an issue is either Open or Closed, based on the value of its Resolution field — not its Status field! An issue is Open if its Resolution field has not been set. An issue is Closed if its Resolution field has a value (e.g. Fixed , Cannot Reproduce ). This is true regardless of the current value of the issue's Status field ( Open , In Status is resolved Hours since resolved greater than 72 hours ( 3 days ) Actions : Set status as Closed 3. It is not possible to prevent a ticket from being re-opened when a customer responds after specific time period but can create a new ticket based on the latest response immediately . Cheers, Aravind.S In order to get an overview over these numbers, reports like our Report Builder report “Created vs. Resolved” collect important information. By selecting the respective user, team or project as JQL Scope and by picking the needed dates, the graphs show the relation between created and resolved Jira tickets over a given period of time. It may need to be put "In progress" first. Another way of trying to do this is, open the parent ticket. At the top there should be some buttons which relate to progressing it through the workflow, such as Start progress or Resolved which may help. If it is already in progress, there is usually a Workflow button which has the available options I am trying to write a JQl query to show the following: Shows the number of JIRA tickets closed by Assignee between 5pm and 9pm in January and February 2022. I have this but it does not seem to be working as it should: resolved >= "2022-01-01 17:00" AND resolved <= "2022-02-28 21:00" AND assignee in. I also need to show the number of tickets

jira difference between resolved and closed